SHIPPING COST
All orders are shipped via SF Express or International aviation line. Rates are determined by weight and destination at point of purchase. Delivery Charges will be added to your order at the checkout stage. If free shipping is available, it applies to the lowest-cost shipping option unless otherwise specified. Free shipping may be changed or discontinued at any time.
We do not ship to P.O. boxes, Army Post Office (APO), Diplomatic Post Office (DPO), Fleet Post Office (FPO) addresses and multiple addresses.
We reserve the right to refuse any order or by shipping location.
|
Country |
Free Shipping Amount |
|
Hong Kong*, Macao, Taiwan, Singapore, Thailand, Malaysia, Indonesia, Japan, Philippines, South Korea, Vietnam |
HKD350 |
|
Australia, United States |
HKD600 |
|
Canada, United Kingdom |
HKD800 |
|
Italy, Netherlands, New Zealand, Spain, India, Norway, Poland, Sweden, Switzerland, Turkey, Portugal |
HKD1000 |
|
Country |
Standard Shipping Fees |
|
Hong Kong#, Macao, Taiwan |
HKD50 |
|
Singapore, Thailand, Malaysia, Indonesia, Japan, Philippines, South Korea, Vietnam |
HKD80 |
|
Australia, United States |
HKD120 |
|
Canada, United Kingdom |
HKD150 |
|
Italy, Netherlands, New Zealand, Spain, India, Norway, Poland, Sweden, Switzerland, Turkey, Portugal |
HKD250 |
|
Country |
Expedited Services (Estimate delivered 5-14 days) |
|
Singapore, Thailand, Malaysia, Indonesia, Japan, Philippines, South Korea, Vietnam |
Additional Charge HKD150 |
|
Australia, United States |
Additional Charge HKD200 |
|
Italy, Netherlands, New Zealand, Spain, India, Norway, Poland, Sweden, Switzerland, Turkey, Portugal |
Additional Charge HKD300 |
This applies to orders placed online throughout the Grinstant website.
*Hong Kong only: Free shipping only available for Business address, SF Store or EF Locker.
#Hong Kong only: Residential delivery extra handling charge of HKD30.
ORDER PROCESS
All orders will be dispatched within 2-5 days, and will be delivered within approximately 3-28 working days some countries may need longer. Order processing days are Monday to Friday, 10am to 5pm (GMT+8). Orders placed on a Saturday and Sunday will begin processing the following Monday (excluding holidays).
Shipping notices are sent by e-mail after all orders have shipped for the day.
|
Country |
Approximately Delivery days |
|
Hong Kong, Macao, Taiwan |
1 - 5 days |
|
Singapore, Thailand, Malaysia, Indonesia, Japan, Philippines, South Korea, Vietnam, Australia, Canada, United Kingdom, United States, Italy, Netherlands, New Zealand, Spain, India, Norway, Poland, Sweden, Switzerland, Turkey, Portugal |
7 - 21 days |
Note: Some countries may take additional delivery time.
A signature is requested on delivery for both standard and express deliveries. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to deliver on the following working days. Please follow the instructions on the card left by the courier to arrange re-delivery.
According to social distancing of COVID-19 to minimize the risk to spread in the community, all tracking service will be delivered to the letterbox or management office. Please check your letterbox or management office if your item status reflects delivered. International shipments will be substantially delayed due to global border closures.
We aim to deliver your order within the estimated time frames but delays* may occur.
*Delays reason:
If a parcel is returned, caused by delayed reason, or you refuse to accept it or you have not picked up on time, you will be charged for the shipping costs back to hard graft.
Remarks: We will inform the delivery time directly if the item was out of stock or pre-ordered.
CUSTOMS CLEARANCE
In accordance with country customs requirements, you may need to provide more personal information for clearance.
Taiwan:
You need to provide Full Name, ID number, Address in chinese to the shipping courier for parcel delivery and customs clearance.
All individual imported express shipments require real-name authentication. If you are an individual with household registration in Taiwan, you need to download the “EZ WAY” real-name authentication APP on a mobile phone and perform the online authentication registration. Personal shipment without real-name authentication and confirmation of the corresponding consignee would not be accepted for import customs clearance.
To prevent delays in customs clearance, please have the consignee personal information registered in advance. Please click here for more details.
South Korea:
You need to provide the customs clearance serial number and the corresponding name; either on of following customs clearance symbols
Any one of the three can be written. If you do not apply for a personal customs clearance series number, or do not provide an ID card number. You can provide 8 digits of your date of birth instead.
TAXES & DUTIES
Please note, regardless of the service you choose you may be responsible for import duties, taxes, handling fees on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges and have no idea what they may be. We suggest that you contact your local customs office for additional information. Please note transit times are provided by shipping carriers, and are not necessarily guaranteed.
We are required by law to declare the full value (purchase price) of the product on any waybills or customs documentation.
SHIPPING HOLIDAYS
We will not process and ship on Hong Kong public holidays.
To avoid any confusion, please check the annual calendar for the exact dates.
Please note: Our shipping carriers will not be delivering on public holidays and weekends in the country of destination.