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All orders are shipped via SF Express or International aviation line. Rates are determined by weight and destination at point of purchase. Delivery Charges will be added to you order at the checkout stage. If free shipping available, it applies to the lowest-cost shipping option unless otherwise specified. Free shipping may be changed or discontinued at any time.

Grinstant does not ship to P.O. box address and multiple addresses per order.

Grinstant holds the rights to refuse shipping to any order.

Free shipping when order amount over HKD350 available for Hong Kong*, Macau, Taiwan, Malaysia and Singapore.

- Hong Kong* / Macau / Taiwan add HKD30 
freight cost when order amount less than HKD350
- Malaysia / Singapore add HKD50 freight cost when order amount less than HKD350

This applies to orders placed online throughout the Grinstant website.

*Hong Kong order need to on top add HKD30 if need to ship Residential Address.

Orders will be dispatched within 48 hours after they are placed and will be delivered within approximately 3-10 working days. Orders submitted on weekends and public holidays will be processed the following business day. We aim to deliver your order within the estimated timeframes but delays* can occur.

*Delays reason would because didn't fill in SF Store/EF Locker code and address, because the address was incomplete or incorrect, because the phone number was incomplete or incorrect.

If a parcel is returned, because the address was incomplete or incorrect, because the phone number was incomplete or incorrect, because you refused to accept it or because you didn't pick it up at the collection point in time, you will be charged for the shipping costs back to hard graft.

Remarks: We will inform the delivery time directly if item was out of stock or pre-ordered.

Your order may be subject to import taxes, customs duties and fees levied by the destination country. Any charges on a parcel must be paid by the recipient. Grinstant has no control over these charges, please contact your local customs office for more information before you order.

Grinstant will not be shipping on Hong Kong public holidays.
To avoid any confusion, please check the annual calendar for the exact dates.

Please note: Our shipping carriers will not be delivering on public holidays and weekends in the country of destination.